ABOUT
Be the Good You Want to See
Got a closet that's crying for a makeover? Dive into LESS_, the coolest app for scooping up and selling pre-loved threads! It's like hitting up a massive online yard sale but way hipper. You can grab awesome outfits for a fraction of the store price and breathe new life into your old gear. And guess what? Using the app won’t cost you a dime!
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Here’s the kicker: Shopping on LESS_ isn’t just about saving some bucks and snagging one-of-a-kind pieces; it’s also about saving the planet! Fast fashion is a major polluter, but by choosing pre-loved clothes, you’re helping to cut down on waste. It’s a double win—great for your wallet and great for the earth!
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PROBLEM
No Startup is Problem-Free
LESS_ was kinda stuck before we stepped in. Their customer service was a hot mess—users were left hanging forever, only to get responses that didn’t help. The app’s vibe was dullsville, not making the most of its cool features. Plus, they were blowing it with influencer collabs. Big names were shouting out @less_app, but no one on the LESS_ team was catching on, missing out on golden opportunities to reel in new fans.
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SOLUTION
Here Come the Heroes!
We totally overhauled their customer service. Our ace team of mods was on the ball 24/7 across all LESS_ social platforms, ready to tackle any questions. Tools like SentiOne and Unamo were our secret weapons, helping us catch every mention of LESS_ out there. We whipped up a solid FAQ from what we knew about the client, nixing those pesky, repetitive questions and freeing up the squad for the tough stuff. And we ditched the slowpoke emails for a zippy Slack chat room, making chats flow better and faster.
We didn’t just talk a big game—we got in the game. Our team started using LESS_ themselves, listing their own clothes and really getting the feel of what LESS_ is all about—planet love, minimalism, you get the gist. Plus, we got a real sense of what ticked off users the most.
Dull social posts? History! We spiced things up with funky animations, videos, and those slick carousel posts. Engagement and reach went through the roof! More chitchat on LESS_ meant more peeps hitting up their site.
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"This is an agency that can handle any task. We've never heard them say 'it can't be done.' They treat every problem as a challenge and an opportunity to prove their skills. They work very creatively and quickly. The team is experienced and always suggests the most effective solutions. We are very satisfied with this collaboration and can wholeheartedly recommend this agency to brands that value high-quality service."
– Mateusz Oleksiuk,
CEO of LESS_
Thanks for your time! ♥︎
